Terms and Conditions


The Tariff includes room with complimentary breakfast.

Settlement of Bills

The bills must be settled on presentation. Cheques are not accepted. If the guest has an International bank account, then applicable bank charges are to be borne by the guest.

Bookings, Cancellation, and Refund Policy

  • Travel insurance is advised for guests travelling to Andamans, as flight/ferry schedules are subject to weather and sea conditions.

  • If the guest has an international bank account, they will be responsible for any bank charges that apply.

  • A 3.5% surcharge is applied to international credit card payments at Matsya.

  • Bookings are held provisionally up to a pre-specified cut-off date after which they are automatically released unless payment is received.

  • Bookings confirmed only after 100% payment in advance.

  • Any room booking made for more than 04 rooms at a given time is non-refundable.

  • Only one reschedule per reservation is permitted (change must result in an equal or higher value) and rescheduled reservation is non-refundable.

  • Bookings confirmed on Discounted Rate will be considered as a non-refundable booking.

  • Rates subject to change without prior intimation.

  • Any hike/s in Govt. taxes, the same would be charged accordingly over and above the room rates/ meals.

  • Matsya is not responsible for room cancellation because of the cancellation of flight / ferry.

  • Matsya is not responsible for cancellation of reservation due to climatic changes / pandemic / force majeure event.

Cancellation refund:

  • 60 days or more notice = 90% refund.

  • 30 days or more notice = 50% refund.

  • 7 days or more notice = 10% refund.

  • Less than 7 days’ notice = 0% refund.

In the event of delays to arrival resulting from delays or cancellations of flights or ferries from Port Blair – we are unable to offer refunds or provide alternative accommodation in Port Blair. In the event departure from Matsya is delayed for the same reason we will accommodate guests at 50% discount on the prevailing rates subject to room availability.

Mandatory Requirement for Guests to Check-in

Guests (Adults, infants and children) are required to submit the following copies of the documents before check-in at Matsya.

For Resident Indians

Valid Government Approved Individual Photo ID proofs with address:

Passport, Driving License, Voter ID card, Aadhar Card etc.

Note: PAN Card IS NOT a valid address proof.

For Foreigners and Non-Resident Indians

Guests travelling on non-Indian passports, PIO and OCI Cards, have to collect a Token from the immigration counter at the airport on arrival. After this, they have to take the Token and register themselves within 24 hours at the Immigration Office, near Tourism Department. Here they will be issued a Registration Certificate, which they have to carry with them.

Copies of the Passport with the Visa, PIO card, OCI card with the Registration Certificate have to be submitted and guests have to fill their personal details before check-in at Matsya. Check-in won’t be permitted to foreign nationals, NRI or PIO without valid Passport and Visa.

Citizens of China, Afghanistan, Pakistan and foreign nationals having their origin from these countries are required to take prior approval from the Ministry of Home Affairs to visit Andaman and Nicobar Islands.

Check-in and Check-out Timings

  • Check-in Time – 11:00 AM and check-out time is 09:00 AM.

  • Early check-in or Late check-out are subject to availability.

  • Guaranteed early check-in or late check-out will be charged one night’s room rate.

Standard Room Occupancy Terms

  • Standard occupancy 2 persons

  • Maximum Occupancy

(Indicates capacity of the room – room tariffs are for double occupancy and extra persons are chargeable):

  • Deluxe Room – 2 Adults + 1 child under 5 years.

  • Luxurious Room – 3 Adults or a combination of Adult and Child totalling 3 + 1 child under 5 years.

  • Premium Room – 4 Adults or a combination of Adult and Child totalling 4 + 1 child under 5 years.

  • Charge for Additional Adult or Child (Age 12 and above) Occupancy – Rs 2000/- per night.

  • Charge for Additional Child Occupancy (Age 6 and above to 11) – Rs 1000/- per night.

  • Amendments to bookings are only permitted if advised over 30 days prior to arrival date and are subject to a 15% retention charge.

Additional Peak Season Terms (15th Dec to 31st Mar)

  • Two nights minimum stay.

  • Rooms are booked on a non-refundable basis subject to cancellation policy.

  • No amendments are allowed to bookings.

Room Keys

The guest should obtain the keys from the reception. The key must be returned at the time of checkout. In case of loss or damage of key. Rs. 500/-shall be charged in the room bill.

Guests Belongings

Guests are requested to lock the door of their rooms when going out or when going to bed. The hotel will not in any way whatsoever, be responsible for the loss of resident’s goods or any other property not entrusted to the Management or for damage thereof whether due to neglect of hotel staff or agents or any other cause whatsoever including theft or pilferage.

Hazardous Goods

Storing of Cinema films, Raw and Exposed inflammable material or any other articles of a combustible or hazardous nature in residential rooms or store is strictly prohibited.

Room Amenities

Any amenities missing from respective rooms such as Face Towel, Hand towel, Bath Towel, Hair Dryer, Electric Kettle, Serving Trolley, Liquid Dispensers, AC and TV remotes will be charged to your account.


We request you to take utmost care of our linen. Damage to linen, mattress or towels resulting from the use of oils, makeup, shoe polish, blood etc., will result in a charge for the special cleaning, repair or replacement of the damaged article. Guest will be held responsible and will liable to pay for all loss or damage to the hotel property caused due to non-compliance of guest policies.


Guests are requested to use the laundry services. Washing of clothes in the room is strictly not permitted. Drying of wet clothes inside the room can damage the wooden fixtures and clothes hung from outside the room will be removed and no claims will be entertained.

Wireless Internet Access

Guests using our internet understand that they are fully responsible for using the internet in a responsible manner and also acknowledge that Matsya can bear no responsibility for any illegal or criminal activity as a result of inappropriate guest use. Being a remote location service of the internet depends on network provider i.e. BSNL.


All guest rooms are NON-SMOKING ZONE. Please smoke only in the non-public open spaces.


Dogs and other pets are not allowed.

Loud Music

As a courtesy to guests staying in the adjacent rooms, please do not play loud music or make loud sounds.


Visitors to the room are not permitted/ allowed. You are requested to meet them at the common area on the first floor or at Cafe 4 on the ground floor.

Outside Food

Please refrain from bringing any eatables from outside. Outside food is not permitted.


  • Two wheeler and four wheeler are parked at guest’s risk.

  • Two wheeler are not allowed beyond parking area.

  • In case of any theft or damage, the management or any of its employees shall not be held accountable.

The Company’s Lien on Visitor’s Luggage and belonging

In case of default in payment of dues by a guest, the management shall be entitled to a lien on the luggage and belonging and to detain the same and to sell or auction such property at the time after the day of departure without reference to the party and appropriates the net sale proceeds towards amount due from the guest.

Government Rules and Regulations

Guests are requested to observe the Government Rules and Regulations in force from time to time in respect of registration, alcoholic drinks, firearms etc. Foreign Nationals must carry required documents/permits and present the same during check-in at the reception. Please note that without the necessary documents the check-in cannot be honoured.

Management’s Right

The Management reserves the absolute right of admission to any person in the hotel premises and to request any guest to vacate his/her room at any moment without previous notice and without assigning any reason whatsoever and the guest shall be bound to vacate forth with. In default the Management will be entitled to remove the luggage and belongings of the guest from the room occupied by him/her. Last minutes cancellation shall not be entertained as per the company policy, and no refund shall be initiated or entertained. (For details on cancellation policy please check with our reservation team: info@matsyahavelock.com.

Relation between Company and Visitors

Nothing herein above shall constitute to be deemed to constitute any tenancy or sub-tenancy or any right of tenancy or sub- tenancy or any right or interest in the hotel premises or any part or portion thereof in favour of any guest or resident or visitor and company shall always be deemed to be in full and absolute possession and control of the whole of the hotel premises.

Amendment of Rules

The Management reserves right to add or alter or amend any of the above terms, conditions and rules.

Liability Disclaimer

The rates, tariff and taxes are subject to change and the company cannot be held liable for any such change. If at any time, during the continuance of service, the performance in whole or in part, of any obligation under it shall be prevented or delayed by reasons of war, hostility, civil commotion, sabotage, fire, flood, explosion, epidemic, strikes, lockout or an act of God, etc., no claim for damages against the company in respect of such performance or delay in performance of the service can be claimed.

The laws of India govern the contract and you hereby submit to the non-exclusive jurisdiction of the court at Port Blair.

By Order

Matsya (a unit of Island Quest) Shyam Nagar, Havelock No. 4, Swaraj Dweep, South Andaman, PIN 744211, Andaman and Nicobar Island.


Matsya (a unit of Island Quest)
Shyam Naga, Havelock No. 4,
Swaraj Dweep,
South Andaman , PIN 744211


+91 97 3387 0406
+91 74 3081 3322
+91 95 3185 6535

Last update: 9 April 2024


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